Dietary supplements and nutritional products sold through Garin are classified as food products under Indonesian law (Law No. 36 of 1999 concerning Health). As with most food and dietary supplement products, returns and refunds are generally not provided for purchased items.
Once a supplement product has been purchased and shipped to you, it is typically non-returnable and non-refundable. This policy applies because:
If you receive a product that is visibly defective, damaged, or does not match your order at the time of delivery, please contact us immediately at [email protected] with photographs of the damage and your order number. We may, at our sole discretion, provide a replacement or credit for defective items. This must be reported within 7 days of receipt.
If you receive an incorrect product or quantity, contact us within 7 days with your order details. We will work with you to resolve the issue, which may include a replacement shipment or credit.
If you have adverse reactions or health concerns after using a supplement, discontinue use immediately and consult a healthcare professional. While product returns are not typically available, we may discuss specific situations if health and safety issues are involved. Contact [email protected] with details of your concern.
Order cancellations may be possible before shipment is processed. Contact us immediately if you need to cancel an order. Once an order has been shipped, cancellation is not available.
If an order does not arrive within the stated delivery timeframe, contact us with tracking information. We will investigate and work with the shipping carrier to locate the package or arrange replacement if necessary.
If you have questions or concerns about a purchase, please contact:
Email: [email protected]
Phone: +62 24 5972 8431
Address: Jl. Pandanaran No.19, Semarang 50241, Indonesia
This refund policy complies with Indonesian consumer protection laws and dietary supplement regulations. Dietary supplements are regulated as food products under Indonesian law and are not eligible for standard consumer returns as would apply to other merchandise.
Garin reserves the right to modify this refund policy at any time. Material changes will be posted on this page with an updated effective date.
Last updated: February 2025